Improvements
File names will now wrap in the Complete Request Modal
File names will now wrap in the Complete Request Modal, making it easy to know which files to mark as Deliverables.
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Workflow
- Getting Started
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Train Your Teams
- Ensure a Successful Onboarding (Workflow)
- Train Your Teams! (Workflow)
- Email Templates (Workflow)
- Training Decks (Workflow)
- Onboarding Team Members Project Template (Workflow)
- Capabilities for Stakeholder Users (Workflow)
- Stakeholder Tips & Tricks (Workflow)
- Go Live! (Workflow)
- Create Your Templates (Workflow)
- Account Settings
- User Management
- Requests
- Request Form Templates
- Campaigns
- Projects
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Work (Tasks & Proofs)
- Creating a Task (Workflow)
- Moving a Task to a Project (Workflow)
- Converting a Task to a Proof (Workflow)
- Editing Work Item Details (Workflow)
- Deleting Work (Workflow)
- Creating a Proof (Workflow)
- File Preparation Guidelines (Workflow)
- Moving a Proof to a Project (Workflow)
- Review Asset Types (Workflow)
- Review Routes (Workflow)
- Versioning a Review (Workflow)
- Review Reminder Notifications (Workflow)
- Review Sharing & Collaboration (Workflow)
- Time Tracking (Workflow)
- Secure Review Submission (Workflow)
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Review & Approval
- An Introduction to Review + Approval (Workflow)
- Quick Start Guide: Submitting a Review (Workflow)
- Reviewing a Media Asset (Workflow)
- Reviewing a Web Page (Workflow)
- Collaborating During a Review (Workflow)
- Proof Versioning (Workflow)
- Proof Printing (Workflow)
- Proof Downloading (Workflow)
- Lytho Review App for iOS and Android (Workflow)
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Reviews (New!)
- Driving Change Management for Reviews - New! (Workflow)
- An Introduction to Lytho Reviews - New! (Workflow)
- Quick Start Guide: Submitting a Review - New! (Workflow)
- Collaborating During a Review - New! (Workflow)
- Reviewing a Media Asset - New! (Workflow)
- Reviewing a Web Page - New! (Workflow)
- Proof Versioning - New! (Workflow)
- Proof Printing - New! (Workflow)
- Proof Downloading - New! (Workflow)
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Reporting
- An Introduction to Reporting (Workflow)
- Reporting Reference Guide (Workflow)
- Answering Key Business Questions using Lytho Reporting (Workflow)
- Campaigns, Projects, Tasks, Proofs, & All Work Report (Workflow)
- Requests Report (Workflow)
- Reviews Report (Workflow)
- Users Report (Workflow)
- Time Report (Workflow)
- 2024 Year in Review (Workflow)
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Views & Organization
- Bulk Actions (Workflow)
- Custom Color Coding (Workflow)
- Custom Views (Workflow)
- Shared Custom Views (Workflow)
- Recommended Custom Views (Workflow)
- Custom Views for Stakeholder Users (Workflow)
- List Views (Workflow)
- Table Views (Workflow)
- Gantt Views (Workflow)
- Calendar Views (Workflow)
- Kanban Views (Workflow)
- Resource Management & Time Tracking
- Integrations, Extensions, & Plugins
- Data Warehouse
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FAQs & Troubleshooting
- Software Requirements (Workflow)
- Troubleshooting in an Incognito Window
- How do I reset my password? (Workflow)
- I'm an admin, and a new user in my account can't log in. What do I do? (Workflow)
- Why am I getting a Username/Password error when I try to login? (Workflow)
- Why am I receiving an "account not authorized" message when attempting to login? (Workflow)
- I was reinvited to Lytho. Why is my new invitation link not working?
- I'm trying to self-register. Why haven't I received the email to complete my registration? (Workflow)
- Something's not working the way I expect it to. Where do I start?
- What character limits do different fields have? (Workflow)
- Why is a Review not showing it has been submitted? (Workflow)
- When are daily and weekly email notifications sent? (Workflow)
- I'm getting an "unsupported browser" error, what do I do?
- How do I provide product feedback?
- How do I pull an error log if I encounter a bug?
- How do I change my date format? (Workflow)
- Best Practices
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Divvy
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Divvy Getting Started
- Train Your Teams in Divvy!
- Dashboard Interface Walkthrough
- Calendar Interface Walkthrough
- Ideas Interface Walkthrough
- Add New Function
- Calendar Admin Settings
- Adding a Child Calendar
- Adding a Parent + Child Calendar
- Calendar Organization Basics
- Team Member Setup
- Content Import Tool
- Setting up "My Profile"
- Divvy Account Admin
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Divvy Calendar Admin Interface
- Calendar Admin > General Settings
- Add a Calendar Overlay/Form
- Can I edit the color of my calendar(s)?
- Calendar Admin > Content Types
- Can I create and add my own content types?
- Calendar Admin > Campaign Types
- Calendar Admin > Content Strategy
- How to Customize Your Content Strategy Fields
- Calendar Admin > Content Imports
- Is there a way to undo or remove a recent content import?
- Why are all my content types not showing as options when adding a content item?
- What's the ideal size for a custom content type icon?
- Does DivvyHQ support special characters for additional languages?
- Does DivvyHQ have backups in the event of an accident or server issue?
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Divvy Team Member Management
- Adding a Team Member
- DivvyHQ Team Groups
- How to Bulk Import Team Members
- Divvy User Roles & Permissions
- How do I change user roles and permissions?
- How do you resend a team member invite?
- What's the difference between a contributor and reviewer?
- Is there a way to hide content or keep it confidential from other users?
- How do I give a user permissions/access to individual calendars?
- How do I downgrade a Full User to a Reviewer?
- How do I change the Admin on my account?
- Delete a Team Member
- Why can't I delete a Team Member?
- Can a user see content strategy meta data associated to calendar(s) to which he/she doesn't have access?
- Calendar Access
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Divvy My Profile
- My Profile > General Settings
- Can I change the day that my week starts on within the Divvy calendar?
- Sync Your DivvyHQ Calendar to Microsoft Outlook
- Sync Your DivvyHQ Calendar to Google Calendar
- Sync Your DivvyHQ Calendar to iCal (Mac Calendar App)
- I forgot my password. How do I reset my password so I can login?
- How do I unlock my account?
- Two-Factor Authentication
- My Profile > Notification Settings
- Why am I not receiving ANY email notifications?
- Why am I not getting notifications when I add content or make updates?
- How do I make sure I am receiving due date/deadline notifications?
- My Profile > API Access
- My Profile > Calendar Access
- Divvy Dashboard Interface
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Divvy Calendar Interface
- Updating Future Task Deadlines Via Drag and Drop
- Calendar Interface > Reminders
- Calendar Interface Summary
- Calendar Interface Video Overview
- Calendar Interface > Saved View
- Calendar Interface > Items to Display Filter
- Calendar Interface > Calendar Filters
- Calendar Interface >Team Member Filters
- Calendar Interface > Content Type Filters
- Calendar Interface > Content Strategy Filters
- Calendar Interface > Status Filters
- Calendar Interface > Priority Filter
- Calendar Interface > Campaign Type Filters
- Add a Content Item Overlay/Form
- Calendar Interface > Unscheduled Content Panel
- Is there a master calendar available for all users to view?
- Can I turn off the display of time on the calendar?
- Can I hide weekends from the calendar?
- Can I display full content item titles on the calendar interface?
- Why can't I see production tasks on the calendar interface?
- Why can't I see my content items on the calendar interface?
- Why are some campaigns displaying at the top of the calendar and others inline?
- Is there a way to export or share my calendar view with someone outside of Divvy?
- Calendar Interface > Calendar Hotkeys
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Divvy Sandbox Interface
- Sandbox Overview
- Sandbox > Details Tab > Overview Section
- Sandbox > Details Tab > Key Dates
- Sandbox & Content Item Slide-in > Production Schedule Widget
- Sandbox > Details Tab > Content Strategy Section
- Sandbox > Content Tab
- Sandbox > Attachments Tab
- Sandbox > Promotion Tab
- Sandbox > History Tab
- Sandbox > Series Tab
- Sandbox > Comments Panel
- Sandbox > Team Members Overlay
- What's the difference between the "Content Owner" and "Assigned" Team Members?
- How do I change the owner of a Content Item?
- Duplicate Content Item > Overlay
- Sandbox Interface > Version Tracking
- Concurrent Viewers and Lockout Features
- How do I assign users/team members to a content item?
- Can I upload an image or add an attachment, like a jpeg or word doc?
- What is the maximum file size/limit for an attachment?
- Can I open a file attachment directly in an editing program?
- I can't open a Microsoft-based file (Word, Powerpoint, Excel, etc.) in the Attachments tab
- Can I post a message to team members about a content item?
- Is there a storage limit on the amount of data I can input into Divvy?
- Is there a character limit on your comments feature?
- Can I create a content series that recurs regularly?
- How do I modify the settings of a recurring series?
- Edit Production Task
- Reordering Sandbox Details Tab Sections
- How do I assign team members to a piece of content?
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Divvy Content Interface
- Content Interface
- Content Interface > Social Posts
- Content Interface > Last Import Tab
- Content Interface > Attachment(s) Column
- Is there a way to export content items to show/share with others?
- Can I mark content items as published more than one at a time (in bulk)?
- Adding and Viewing Production Hours
- Divvy Campaigns Management
- Divvy Ideas Interface
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Divvy Content Requests
- Content Request Tool > Overview
- How to Create & Edit a Request Form
- Content Request Form Creation - Step 1: Form Name & Instructions
- Content Request Form Creation - Step 2: Add Form Fields
- Content Request Form Creation - Step 3: Assign Form Admins
- Content Request Form Creation - Step 4: Assign Request Moderators
- Content Request Form Creation - Step 5: Set Notification Preferences
- How to Preview and Share a Request Form
- Content Request Form Notifications
- Content Request Moderation - Viewing, Reviewing & Editing Request Submissions
- Converting a Content Request into a Content Item
- The Brief View - Viewing Original Request Data
- Content Request Tool > My Submissions View
- How do I add/remove an Admin or Moderator to/from my content request form?
- DivvyHQ Analytics
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Divvy Usability Features
- Does DivvyHQ have an app?
- DivvyHQ Mobile Web App
- A Shortcut to Recently Viewed Items
- Browser Notifications
- Calendar Interface > Campaign Slide-in
- Content Item Slide In
- Why Can't I Close the Slide-In Panel?
- Download on a Per Content Item Basis
- How do I use "Inspect" for Safari?
- How do I use "Inspect" on Chrome and Firefox?
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Divvy Third-Party Platform Integrations
- Lytho DAM Integration Overview
- Canto Integration Overview
- Grammarly Integration
- Jasper Integration
- Writer Integration
- Enabling and Providing Single Sign-On [SSO]
- How to Configure Okta for SSO with DivvyHQ
- How to Configure Azure for SSO with DivvyHQ
- How do I access my account if SSO is disabled and/or our account downgrades?
- Divvy WordPress
- Divvy Search
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Divvy Security
- Why won't my password save?
- Which application architecture, platforms and systems are used for DivvyHQ and how often/regularly are they patched?
- What is Divvy's auto logout time set to?
- Is there a role-based structure that is used to authorize access to the application?
- How is the DivvyHQ application implemented, and are connections between various components or tiers secure?
- How is customer data protected (authenticated and encrypted) in transit between the customer’s networks and DivvyHQ’s networks.
- How do you process and store payment/financial information?
- How are user credentials/data stored and protected?
- How are user authorizations/roles configured and maintained?
- How and where is your application hosted?
- Do you perform regular backups?
- Do you have security and training policies in place for DivvyHQ employees?
- DivvyHQ’s Essential Standard Requirements Areas
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Divvy Account & Billing
- Account Settings/Billing Overview
- Where can I view a receipt or invoice of my account's billing history?
- What Does Dedicated Support Specialist Mean for an Enterprise Client?
- Update Billing Information & Payment Method
- My Trial Expired...Can I get back into my DivvyHQ account?
- Multi-Account Access
- Modify / Upgrade Account
- How do I update my credit card information?
- Do you have API documentation?
- Does DivvyHQ have any known incompatibility with certain browsers?
- Closing Your DivvyHQ Account
- Can I pay for a year subscription rather than month to month?
- Account Admins Video Overview
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Divvy Getting Started
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Asset Manager
- Getting Started
- Train Your Teams
- Account Settings
- User Management
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Asset Manager
- Navigating the DAM (Asset Manager)
- Anatomy of an Asset (Asset Manager)
- AI Search (Asset Manager)
- Managing Assets (Asset Manager)
- Uploading Assets (Asset Manager)
- Bulk Import Asset Details (Asset Manager)
- Request For Upload (Asset Manager)
- Request for Download (Asset Manager)
- Collections (Asset Manager)
- Variant, Version, and Related Assets (Asset Manager)
- Embedded Links (Asset Manager)
- Focal Points (Asset Manager)
- Quitclaim Documents (Asset Manager)
- Views to Analyze Your Assets (Asset Manager)
- Duplicates Assistant (Asset Manager)
- Brand Center
- Tracks
- Integrations, Extensions, & Plugins
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Tempo Creative Automation
- Getting Started
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CHILI BackOffice Settings
- CHILI BackOffice Document Folder Structure (Tempo)
- A Preview into the CHILI BackOffice (Tempo)
- Branding the CHILI BackOffice (Tempo)
- Establishing Image Conversion Files (Tempo)
- Establishing PDF Export Settings (Tempo)
- Establishing Publication Outputs (Tempo)
- CHILI Blank Document Templates (Tempo)
- Managing Document Constraints (Tempo)
- Creating a Barcode (Tempo)
- Fonts in CHILI (Tempo)
- Variables
- Actions & Behaviors
- Alternate Layouts
- Data Merge
- Adobe CC & Tempo
- Create and Publish
- General
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What's New
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Workflow Release Notes
- Release Notes - January 13, 2025 (Workflow)
- Release Notes - November 18, 2024 (Workflow)
- Release Notes - November 4, 2024 (Workflow)
- Release Notes - September 23, 2024 (Workflow)
- Release Notes - August 26, 2024 (Workflow)
- Release Notes - August 12, 2024 (Workflow)
- Release Notes - July 29, 2024 (Workflow)
- Release Notes - July 15, 2024 (Workflow)
- Release Notes - July 1, 2024 (Workflow)
- Release Notes - June 17, 2024 (Workflow)
- Release Notes - May 19, 2024 (Workflow)
- Release Notes - May 5, 2024 (Workflow)
- Release Notes - April 15, 2024 (Workflow)
- Release Notes - March 18, 2024 (Workflow)
- Release Notes - February 19, 2024 (Workflow)
- Release Notes - February 5, 2024 (Workflow)
- Release Notes - December 18, 2023 (Workflow)
- Release Notes - December 4, 2023 (Workflow)
- Release Notes - November 20, 2023 (Workflow)
- Release Notes - October 23, 2023 (Workflow)
- Release Notes - October 9, 2023 (Workflow)
- Release Notes - September 11, 2023 (Workflow)
- Release Notes - August 26, 2023 (Workflow)
- Release Notes - July 31, 2023 (Workflow)
- Release Notes - July 3, 2023 (Workflow)
- Release Notes - June 19, 2023 (Workflow)
- Release Notes - June 5, 2023 (Workflow)
- Release Notes - May 1, 2023 (Workflow)
- Release Notes - April 3, 2023 (Workflow)
- Release Notes - March 20, 2023 (Workflow)
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DAM Release Notes
- Release Notes - December 16, 2024 (Asset Manager)
- Release Notes - October 14, 2024 (Asset Manager)
- Release Notes - August 27, 2024 (Asset Manager)
- Release Notes - May 22, 2024 (Asset Manager)
- Release Notes - May 6, 2024 (Asset Manager)
- Release Notes - April 15, 2024 (Asset Manager)
- Release Notes - March 25, 2024 (Asset Manager)
- Release Notes - February 13, 2024 (Asset Manager)
- Release Notes - December 27, 2023 (Asset Manager)
- Release Notes - December 12, 2023 (Asset Manager)
- Release Notes - August 29, 2023 (Asset Manager)
- Release Notes - March 20, 2023 (Asset Manager)
- Release Notes - March 7, 2023 (Asset Manager)
- Release Notes - February 22, 2023 (Asset Manager)
- Release Notes - December 14, 2022 (Asset Manager)
- Release Notes - November 16, 2022 (Asset Manager)
- Release Notes - October 18, 2022 (Asset Manager)
- Release Notes - September 12, 2022 (Asset Manager)
- Release Notes - August 23, 2022 (Asset Manager)
- Release Notes - August 18, 2022 (Asset Manager)
- Release Notes - July 26 2022 (Asset Manager)
- Release Notes - July 2022 (Asset Manager)
- Release Notes - May 2022 (Asset Manager)
- Release Notes - April 2022 (Asset Manager)
- Release Notes - March 2022 (Asset Manager)
- Release Notes - February 2022 (Asset Manager)
- Release Notes - December 2021 (Asset Manager)
- Release Notes - November 2021 (Asset Manager)
- Release Notes - October 2021 (Asset Manager)
- Release Notes - September 2021 (Asset Manager)
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Workflow Release Notes