How do I unlock my account?

Modified on Tue, 18 Jun at 3:14 PM

Answer:

Oops! For security reasons we lockout your account after 6 failed login attempts. Not to worry, just follow the steps below to unlock it.


1. Click the green Reset Password button in the account locked out notification.















2. This will redirect you to the Password reset screen where you can input your email address to request a password reset email. After submitting your email you will receive a Password reset successful screen.



 















3. Within the Password reset email, click the link to be taken to the password reset screen.




4. Enter your new password and click the orange Reset my Password button. 

























5.  This will prompt the Password reset complete screen where you can click the blue Log in button to sign in with your newly reset password.


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