Content Request Moderation - Viewing, Reviewing & Editing Request Submissions

Modified on Tue, 18 Jun at 6:24 PM

Once you've created a request form and shared it throughout your organization, you'll likely start receiving notifications of new requests on a regular clip. Obviously those notifications will provide you with a direct route to review each request, but as part of our Content Requests module, you have an all-new content requests moderation area located within the Ideas interface (main nav).


Snuggled next to the Parking Lot tab, you'll see the new Content Requests tab, which displays a list view of all submitted content requests. Moderators can monitor this list, review new submissions, and decide next steps.

 

Ideas > Content Requests List View



 A few things to note on this view:

  • Much like other Divvy interfaces, you can leverage filters and create saved views/lists
  • New request submissions will display in BOLD, like your email inbox 
  • Content requests have a status, which can be New, Reviewed, Approved, Converted, or Denied
  • A single click on a request will open a preview of the submitted data
  • A double click will take you to the request detail view (shown below).
  • A live search function is available to help you quickly locate a request or filter by a certain keyword/phrase
  • CSV export and print functions are available if needed

Editing a Request Submission

If changes or edits need to be made to a request, both admins and moderators can make necessary changes in both the request preview slide-in, or within the Content Request detail view (shown below).


The full detail view looks much like the Sandbox interface, so you should be familiar with the process. The main difference is that moderators have the ability to either convert the request into a full content item, or deny the request, which will archive it and notify the requester (depending on the notification preferences in place).

 

content request detail view



Viewing Your Own Request Submissions

Soon after the launch of our Content Requests Tool, we received feedback that users of the tool wanted a dedicated view that would allow them to see the list of requests that they (personally) had submitted via their request forms. Viola!


my-request-submissions-view.png



Logged-in Divvy users who have submitted requests can click Ideas in the top navigation and then select the My Submissions tab to see their list. 


Note: The submissions in the list are not editable once they've been submitted, but this view will at least allow users to preview what they submitted and check the status of each submission.

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