Lytho's New Support Experience

Modified on Tue, 25 Jun at 12:02 PM

Welcome to Lytho's New Support Portal!

At Lytho, we are always striving to enhance your experience and provide you with the best tools and resources for creative, content, and marketing success. With this in mind, we are thrilled to introduce our newly revamped Support Portal, which now combines our Knowledge Base and support services into one seamless platform. Here’s why we made this change and how it will benefit you:

Why We Made This Change

Previously, our Knowledge Base was separate from our Support Portal, which often made it challenging to find the answers you needed quickly. We listened to your feedback and recognized the need for a more integrated and efficient solution. By merging these two essential resources, we aim to simplify your experience, reduce confusion, and ensure you have all the information you need at your fingertips.

Key Benefits of the New Support Portal

24/7 Self-Service Resources

Our updated, comprehensive Knowledge Base is available around the clock, offering detailed how-to guides and best practices for using our platforms, plugins, and integrations. Whether you're troubleshooting an issue or looking for ways to optimize your workflow, our extensive library of resources is here to help you succeed.

Note: Our Knowledge Base links have changed. Please review your internal documentation for embedded links and use our downloadable cheat sheet to quickly update any outdated links. Legacy Knowledge Bases found at and will be retired on August 2.

Continued Customer Support

Our dedicated Customer Support Team remains available from 8 AM to 8 PM (Eastern) to assist with any questions or issues you may have. From Lytho Request Form updates to technical support, we're here to ensure you receive the help you need in a timely manner. With the new Support Portal, you also have access to ongoing and past support tickets for easy tracking when logged in. Not signed up? Click "Sign Up" in the top right corner. 

Monthly Live Sessions 

Join us for Lytho Lowdown Live, held on the first Friday of each month. These sessions are an excellent opportunity to learn about the latest features, ask questions directly to our team, and gain insights on how to make the most of our products. 

We'll soon offer additional live sessions, including Office Hours and Live Trainings.

Ongoing Learning Opportunities

Stay ahead of the curve by exploring the Lytho Blog and attending our Upcoming Events. Our industry experts regularly share best practices, tips, and strategies to help you maximize the value of our solutions and stay informed about the latest trends.

How to Get Started

To explore the new Support Portal, simply start navigating through the updated interface. We recommend bookmarking the portal for easy access. Don't forget to update any old Knowledge Base links you may have saved by August 2. 

Download the Article Redirect Cheat Sheet Here

Embracing Change for Better Support

If you have any questions or need assistance with the new Support Portal, please don't hesitate to reach out to our Customer Support Team. We're here to support you every step of the way.

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