Modify / Upgrade Account

Modified on Wed, 19 Jun at 11:06 AM

This article describes the process for upgrading or downgrading your DivvyHQ plan, or adding/removing user seats on your account.

As your use of DivvyHQ evolves, or your budget changes, you may need to execute an account upgrade or downgrade in the future. Here's hows. 

Adding Users

Divvy makes adding users simple. Once you activate you can add users, at no cost, up to your minimum amount that comes with your plan level.

Once you hit your plan's user threshold, adding a user is still simple. Add a user(s) via the Team Members section or the + option, found throughout the platform. Once the user(s) has been added, Divvy does the necessary calculations on the backend and updates your cost automatically.    

Replacing Users

If you are looking to replace a user on your account then make sure to delete the unwanted user THEN add the new user to the account. This will help you avoid any unnecessary charges... and frustration ;-).

Changing Plan Level and/or Removing Users

If you are on an annual contract you are only allowed to increase your user count or plan level, never falling below your original contract value/user count.

If you are paying month to month you can request to have a Divvy staff member change your account and/or plan level, and we will automatically prorate the difference on your next bill.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article