Let’s start at the high level before getting into the weeds of each user role. There are two types of user seats available within DivvyHQ: full user seats and reviewer-only user seats.

Full user seats – ideal for members of your team who play an active role in managing and producing content regularly.
Reviewer-only seats – designed for less-active users who may play a role in reviewing or approving content, or need visibility into your content schedule.

Reviewer-only seats are included with Legacy accounts only. They are no longer included for new accounts as of Nov. 1, 2022.

Specific DivvyHQ User Roles

There are six different user roles built into DivvyHQ that allow organizations to control what users can do and see within the application. With the launch of DivvyHQ 3.0, users can be assigned different roles for each calendar.

For example: Tom might be the editor of your blog, and thus would be given an Editor role, but he might only be an Internal Reviewer for your social initiatives/calendars.

Here’s a detailed list of the six user roles and their general permissions within DivvyHQ:

Global Administrator (GA)

The GA has full administrative rights over the account. They have complete control of the account settings and billing details, and can perform all other functions throughout the application. By default, the user who created the DivvyHQ account will be the GA. If additional users need global administrative rights, GA access can be given to them by clicking the View/Edit User link in the Team Member admin, then click the Promote as Global Admin button.

GA is the only user role who can do the following:

Upgrade/downgrade your DivvyHQ plan level
View/manage credit card/billing details
Close your account

Billing Admin (BA)

It’s common that organizations might have a specific person that handles the billing (a CEO, controller, etc.), but is not necessarily a content producer. For this case, we’ve created a special role just for those folks who manage the purse strings. In the screenshot above, the billing admin checkbox is located above the Downgrade to Reviewer link.

Parent Calendar Admin (PCA)

DivvyHQ Enterprise plans come equipped with an additional level of calendar hierarchy that includes Parent Calendars. When a user is assigned the PCA role for a Parent Calendar, the system will propagate that role for all child calendars that are added under that Parent Calendar. PCAs have full administrative rights to manage all settings, team members, content, and tasks for all child calendars that "belong" to the Parent. More specifically:

PCA can add/edit team members and assign roles their child calendars
PCA can add/edit/delete a child calendars they add into the system
PCA can edit/manage individual calendar settings (content types, workflows, content strategy fields, and campaigns for any/all of their child calendars
PCA can import content into their child calendars
PCA can add/edit/delete content items on their child calendars
PCA can manage the workflow (content status) and production tasks for content items on their child calendars
PCA can upload, download, or delete attachments on content items for content items or campaigns on their child calendars
PCA can comment on others’ content items
PCA can assign content items to other team members
PCA can manage deadlines for content items for content items on their child calendars
PCA can create campaigns and edits/delete campaigns that they own
PCA can add third-party platform connections
PCA can post/publish content to connected, third-party platforms
PCA can manage their personal profile (contact info, password, profile photo)
PCA can set up or edit their email notification settings and deadline reminders

Editor (E)

Once an Editor has been assigned to a calendar, they have full administrative rights to manage that calendar’s settings, team members, content, and tasks. More specifically:

E can add/edit team members and assign roles on calendars
E can add/edit/delete a calendar they add into the system
E can choose/change their login password and email address
E can edit/manage individual calendar settings (content types, workflows, content strategy fields, and campaigns
E can import content into calendars
E can add/edit/delete content items
E can manage the workflow (content status) and production tasks for content items
E can upload, download, or delete attachments on content items and campaigns
E can comment on others’ content items
E can assign content items to other team members
E can manage deadlines for content items
E can create campaigns and edits/delete campaigns that they own
E can add third-party platform connections
E can post/publish content to connected, third-party platforms
E can manage their personal profile (contact info, password, profile photo)
E can set up or edit their email notification settings and deadline reminders

Contributor (C)

The Contributor role can be assigned to anyone within or outside of your organization who will be contributing to your content production effort and needing to stay on top of their own deadlines. Contributors have virtually no administrative rights and are only allowed to edit content and production tasks that they’ve either created or have been assigned to.

C can view Team Members
C can view all content on calendars to which they are added
C can add/edit/delete content items that they are the owner of
C can edit content items to which they’ve been assigned
C can add/edit production tasks on content items that they’ve created or been assigned
C can manage the workflow (content status) of content items that they own or have been assigned
C can upload or download attachments on content items and campaigns, and can delete attachments on campaigns and content items where they are the Content Owner
C can add or reply to comments on content items
C can create campaigns and edit/delete campaigns that they own
C can manage their personal profile (contact info, password, profile photo)
C can set up or edit their email notification settings and deadline reminders

Internal Reviewer (IR) & External Reviewer (ER)

We’ll lump these two together because they have mostly identical permissions with one major exception: content visibility. Both reviewer roles have more of a “Read Only” access to content items, but here’s the difference:

An Internal Reviewer can see all content items on the calendars to which they have access. This role is ideal for employees who need visibility into an entire content calendar.
- An Internal Reviewer can also add or reply to comments on any content item on the calendars to which they have access.
An External Reviewer can only see content items to which they’ve specifically been assigned. This role is ideal for an external freelancer or stakeholder that should only see specific items.
- An External Reviewer can only add or reply to comments on content items to which they've been assigned to.

Outside of those two differences, here’s a breakdown of what a reviewer can and can’t do.

R cannot create new content items
R cannot delete or reschedule content items
R cannot create campaigns or edit existing campaigns
R can open a read-only view of an existing content item
R can accept/approve a content item to which they’ve been assigned
R can edit production task to which they’ve been assigned
R can upload and download attachments that have been added to content items or campaigns
R can manage their personal profile (contact info, password, profile photo)
R can set up or edit their email notification settings and deadline reminders

User Roles & Permissions

The Divvy Details