Collaborating in Workflow

Modified on Mon, 24 Jun at 10:38 AM

Team Collaboration

Throughout the system, you can collaborate with other users by commenting, replying and @mentioning on requests, campaigns, projects, tasks, and proofs. 

Collaboration during reviews is covered here.


To begin, locate the Comments tab on the related campaign, project, task, proof or request details page. Select the text area and begin typing to compose your message. Click on the Save button below the text area to post your comment.


If you would like to @mention another user, begin by typing the "@" symbol and the first name of the person you would like to address. A user list will populate as you begin typing and you can click to select the appropriate user. The user's email address will display while composing the comment, and once posted, your comment will reflect their full name.

You can only @mention someone who has access to the work you are commenting on.
- Stakeholders can only be @mentioned on requests and reviews
- Deactivated users or users without a login cannot be @mentioned

@mention Project Team

If you would like to notify all members of a project, task, or proof, you can @mention the team from the comments section. Start by typing the "@" and then type "project." This will send a notification of your comment to every member of the project. 


You can reply to any comment by clicking the Reply link below the posted message. This will automatically @mention the user who posted the original comment.

Attaching Files to Comments

Files can be attached to any comment by clicking the attachment icon in the bottom right corner of the comment window. 

You can select to browse your local files or insert a link to attach. If you are using Lytho DAM, you can pull files from the DAM directly into Workflow. Multiple files can be added to a comment by selecting multiple files at once or clicking the attachments icon to continue adding. 

Remove an attachment by selecting the trash icon to the right of the attachment.  

Clicking on the posted attachment will give a preview of the file and an option to download. Files can also be downloaded directly from the comment by clicking the download icon.  

Emoji Reactions

Emojis are a great way to quickly indicate that important messages have been read or show excitement and support. 

React to comments in Requests, Campaigns, Projects, Tasks, and Proofs by selecting the emoji icon and choosing from the available options. 

Clicking an emoji that has already been added to a comment will add you to that reaction. The number of reactions will show next to the emoji and you can view who reacted by hovering over the emoji. Your reactions will appear highlighted. Remove your reaction by clicking the emoji again. 

Editing and Deleting Comments 

Comments can be edited and deleted by selecting the actions menu in the top right corner of your comment. 

Users can only edit and delete their own comments.

When selecting Edit, make your changes and click Save

When deleting a comment, click Delete Comment to confirm. Deleting a comment will not undo any previous notification triggers. 

When a comment with replies has been deleted, the replies will remain under a message notifying that the parent comment has been deleted. 


Users will receive both in-app and email notifications when the following events occur:

  • A user is @mentioned in a comment.
  • Someone replies to a user's comment.
  • Someone replies to a conversation you've participated in.

- Users who have disabled these notifications in their notification preferences will not receive these notifications.
- If a user @mentions themselves, they will not receive the relevant notification(s).

Rich Text Editing

Use rich text tools to add emphasis to or better organize your words.

Using the options you can:

  • Bold
  • Italicize
  • Underline
  • Strikethrough
  • Unordered List (bullet points)
  • Ordered List (numbers)
  • Hyperlink

Rich text editing is available in the Details and Comments sections of campaigns, projects, tasks, and proofs.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article