Submitting a Change Request

Modified on Tue, 25 Jun at 1:29 PM

You've already submitted your request and it has been accepted, but you now have updates that you need to share with your project team. Use Change Requests to ensure that everyone has the most up-to-date information when working on your request.


Creating and Submitting a Change Request

After your request has been submitted, you can make changes to this request via the Modify Request button until it has been accepted. Once it is accepted, any additional changes will need to be submitted through a change request. In order to start this process, navigate to your accepted request and select the Change Request button. This will reopen your form allowing you to make your updates.

Once your change request is submitted, a blue banner will now display over your request reading "Change Request pending approval," letting you know that your change request has successfully gone through. Any changes will be highlighted within the "Request Details Version x" (where x is your version number) section.

If you have any additional changes you'd like to submit before your team reviews your request, select either the Change Request link from the blue bar or the Modify Change Request button at the bottom of the page.


When your Change Request has been accepted or declined, you will receive both an in-app and email notifications depending on your settings.

Reviewing an Accepted Change Request

After your change request has been accepted, your request will update to reflect this. On the Overview page, your "Request Progress" timeline and your "Details" panel will update to reflect the current version number. Additionally, a new tab called "Request History" will appear.

The Request History tab at the top of the page will allow you to review all of the previous versions. From the right-hand side, you can select the plus [+] button to expand a request version or the ellipses [...] button to see the additional options available.

Reviewing a Declined Change Request

If the project team declines your change request, a red banner across the top of your request will appear reading "Your Change Request Version x was declined and closed by [person]. View the form in Request History." 

You can see more information on your request by clicking on the Request History tab.

If you were provided feedback and want to try to request the change again, rather than entering a new change request, select the ellipses [...] button to Resubmit the request. This will allow you to adjust your previous version without having to re-enter every change manually.

Keeping Track of Change Requests

As you receive change requests, you'll want to stay up to date on which items have pending updates and how many revisions a request has gone through. To do this, look for a Change Request - Pending badge if you're on the Request List view or use the Change Request Status and Request Versions columns if you're on the Request Table view or Request Report.

(Request Management - List View)

(Request Management - Table View)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article